Privacy Policy

Effective Date: June 15, 2025
Last Updated: May 23, 2026

Welcome to Behavior Genie (“Behavior Genie,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, mobile applications, and related services available through urlBehavior Geniehttps://behaviorgenie.com (collectively, the “Services”).

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

You may provide information to us when you:

  • Create an account
  • Start a free trial or subscription
  • Contact customer support
  • Use behavior tracking or visual support tools
  • Submit feedback or survey responses
  • Upload content or images
  • Create schedules, routines, token boards, or behavior logs

This information may include:

  • Parent or guardian name
  • Email address
  • Billing information
  • Account login credentials
  • Child nickname or first name
  • Behavioral notes or observations
  • Preferences, routines, reinforcers, and activity selections
  • Photos or uploaded images
  • Communications with us

B. Information Related to Children

Behavior Genie is designed for use by parents, guardians, caregivers, educators, and professionals supporting children. Certain information entered into the Services may relate to children, including:

  • Behavioral observations
  • Routine and schedule information
  • Reward preferences
  • Communication preferences
  • Educational or developmental notes
  • Visual supports and progress tracking

We request that users avoid entering unnecessary sensitive personal information about children.

C. Automatically Collected Information

When you use the Services, we may automatically collect certain technical and usage information, including:

  • IP address
  • Device type
  • Browser type
  • Operating system
  • App version
  • Pages viewed
  • Features used
  • Time spent using the Services
  • Referral URLs
  • Crash logs and diagnostics

D. Cookies and Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies to:

  • Operate and improve the Services
  • Remember user preferences
  • Analyze traffic and usage trends
  • Measure advertising effectiveness
  • Personalize content and experiences

You may be able to control cookie preferences through your browser settings.

2. How We Use Information

We may use information we collect to:

  • Provide and operate the Services
  • Create and manage user accounts
  • Process payments and subscriptions
  • Deliver customer support
  • Improve features, functionality, and user experience
  • Provide AI-assisted insights and recommendations
  • Develop new tools and services
  • Monitor usage trends and analytics
  • Send administrative messages and updates
  • Send marketing communications (where permitted)
  • Protect against fraud, misuse, or unauthorized activity
  • Comply with legal obligations

3. AI Features and Behavioral Insights

Behavior Genie may provide AI-assisted insights, recommendations, summaries, or suggestions based on information entered into the platform.

These features are intended for informational and educational purposes only and are not medical, psychological, legal, or clinical advice. Users should exercise independent judgment and consult qualified professionals when appropriate.

We may use information submitted through the Services to help improve AI-powered functionality, platform performance, and user experience, subject to applicable law and our contractual obligations.

4. Payments and Subscription Information

Payments may be processed through third-party payment processors such as entity[“company”,”Stripe”,”Payment processing platform”]. We do not store full payment card information on our servers.

Third-party payment processors may collect payment and billing information subject to their own privacy policies and terms.

5. How We Share Information

We do not sell personal information.

We may share information in the following situations:

A. Service Providers

We may share information with vendors and service providers that help us operate the Services, including:

  • Cloud hosting providers
  • Analytics providers
  • Customer support platforms
  • Payment processors
  • Email delivery providers
  • AI and infrastructure providers

B. Business Transfers

If we are involved in a merger, acquisition, financing, restructuring, or sale of assets, information may be transferred as part of that transaction.

C. Legal Requirements

We may disclose information when required to:

  • Comply with applicable law
  • Respond to lawful requests or legal process
  • Protect rights, safety, and security
  • Investigate fraud or misuse
  • Enforce our terms and policies

D. With Your Direction

We may share information when you request or authorize us to do so.

6. Data Retention

We retain information for as long as reasonably necessary to:

  • Provide the Services
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

We may delete or anonymize information when it is no longer needed.

7. Security

We implement reasonable administrative, technical, and organizational safeguards designed to help protect information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

Depending on your location and applicable law, you may have rights to:

  • Access personal information
  • Correct inaccurate information
  • Delete certain information
  • Request portability of information
  • Opt out of marketing communications
  • Limit or object to certain processing activities

To exercise privacy-related requests, contact us using the information below.

9. Children’s Privacy

Behavior Genie is intended to be used by adults, including parents, guardians, caregivers, educators, and professionals.

We do not knowingly allow children under 13 to create accounts directly with the Services.

Parents and guardians are responsible for information they choose to upload or enter into the platform regarding children.

If you believe information was submitted improperly by or about a child, please contact us.

10. Third-Party Services and Links

The Services may contain links to third-party websites, tools, or integrations. We are not responsible for the privacy practices or content of third-party services.

Your interactions with third-party services are governed by their own policies and terms.

11. International Users

If you access the Services from outside the United States, you understand that information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

12. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including rights related to access, deletion, correction, and disclosure of personal information practices.

Behavior Genie does not sell personal information as traditionally defined under California law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify users through the Services, by email, or by updating the “Last Updated” date above.

Your continued use of the Services after updates become effective constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, you may contact us at:

Behavior Genie
Email: staff@behaviorgenie.com
Website: urlBehavior Geniehttps://behaviorgenie.com